Clear Policies. No Surprises. Just Learning.

At Language Box, transparency is not a policy. It is how we operate.

Everything here exists to protect your investment, ensure a consistent learning experience, and maintain the kind of environment where everyone can focus on what matters: getting better.

Read through before enrolling. Questions? Reach us at +91 8459445201 or WhatsApp us anytime.

Enrolment & Registration Policy

Enrolment is confirmed on receipt of full payment or an agreed first instalment.
All registrations are handled on a first-come, first-served basis.
Batch allocation is subject to seat availability at the time of payment.
You will receive a WhatsApp confirmation within 24 hours of payment.
Please ensure your contact details are correct at registration. We use them to reach you.
Language Box may merge or reschedule batches with low enrolment. We will always give prior notice.

Payment Policy

Course fees are due in full at registration unless a written instalment plan has been agreed.
Accepted payment methods: UPI, NEFT, IMPS, and bank transfers. Details shared on registration.
Receipts are issued for every payment. Keep yours for reference.
Fees are in Indian Rupees and include all course materials unless stated otherwise.
Fee changes for new batches do not affect students already enrolled.

Refund Policy

Life changes. Our refund policy is designed to be fair.

Capsule Courses (5-Day)

No refund once the course has begun.
Full refund if you cancel at least 24 hours before the first session.

Level Courses (A1 to B2)

Full refund if requested before the first class.
50 percent refund if requested after the first class but before the third.
No refund after the third class.

Corporate and Customised Training

Governed by the terms in your individual proposal or agreement.

Refund Processing

Approved refunds are processed within 7 to 10 working days to the original payment source.
To request a refund, contact us at +91 8459445201 with your registration details.

Course Reschedule & Cancellation Policy

By Language Box

If a trainer is unavailable or a technical issue arises, we will reschedule with at least 6 hours notice.
If a batch is cancelled by Language Box, enrolled students receive a full refund or placement in the next available batch, whichever they prefer.

By Students

You may request a single batch transfer per enrolment, subject to availability, with at least 48 hours notice.
Private class reschedules require at least 12 hours notice. Cancellations under 2 hours are counted as attended sessions.
Group class sessions cannot be individually rescheduled. Class recordings and notes will be shared after each session.

Code of Conduct

Language Box runs on mutual respect: for every learner, every trainer, and the learning process itself.

Students are expected to:

Arrive on time and come prepared.
Communicate respectfully with trainers and fellow students at all times.
Maintain focus during live online sessions. Camera on is encouraged. Mute unless speaking.
Not record any sessions without explicit written permission.
Not share course materials, links, or access with anyone who is not enrolled.

Breaching these expectations may result in removal from the course without a refund.

Privacy Policy

Language Box is committed to protecting your personal information.

What We Collect

Name, phone number, and email provided during registration or enquiry.
Course preference and communication history.

How We Use It

To process enrolments and send course-related updates.
To share batch schedules, reminders, and relevant offers via WhatsApp and email.
To improve our courses and services using your feedback.

What We Do Not Do

We do not sell, share, or trade your personal information with anyone.
We do not send spam.

WhatsApp Communication

By sharing your number, you agree to receive WhatsApp messages from Language Box about your course and updates. To opt out, message STOP to +91 8459445201 at any time.

Data Storage

Your data is stored securely and held only for as long as needed to fulfil your course and any legal requirements.

Certificate Issuance Policy

Certificates of Completion are issued to students who attend at least 80 percent of their enrolled sessions.
Capsule Course certificates are issued on completion of all 5 sessions.
Certificates are sent digitally via WhatsApp or email within 7 working days of course completion.
Physical certificates are available on request for an additional fee. Allow 10 to 15 working days.
Language Box certificates are internal course completion documents, separate from internationally accredited qualifications such as IELTS, DELE, and Goethe-Zertifikat. Students register for those independently through the relevant examination bodies.

Questions about any of these policies?

We are always happy to talk it through. Language Box may update these policies from time to time. Enrolled students will be notified by WhatsApp or email.

+91 8459445201 info@languagebox.in

Lotus Aman, Stilt Floor, A-S06, Dahanukar Colony, Kothrud, Pune 411038